Skip to main content
All CollectionsNav PrimeAccount QuestionsTransactions
The merchant has sent a refund to my card, how do I get those funds?
The merchant has sent a refund to my card, how do I get those funds?
Updated over a week ago

If the merchant refunded your card, the funds will go back onto your Nav Prime Card as a credit within 3-5 business days.

Nav Technologies, Inc. is a financial technology company and not a bank. Banking services provided by Blue Ridge Bank, N.A., and Thread Bank, Members FDIC. The Nav Visa® Business Debit Card is issued by Blue Ridge Bank, N.A., and the Nav Prime Charge Card is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted. Your funds are FDIC-insured up to $250,000 through Blue Ridge Bank, N.A., Member FDIC.

Did this answer your question?